Refunds & Returns Policy – Toolmereo Shop
At Toolmereo Shop, we take pride in the quality, durability, and reliability of the tools and equipment we offer. However, we understand that sometimes a product may not meet your expectations. To ensure a smooth and fair experience, we provide a clear and customer-focused refund and returns process.
Returns Eligibility
To be eligible for a return, products must meet the following criteria:
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Timeframe: Returns can be requested within 30 days of receiving your order.
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Condition: Items must be unused, in their original packaging, and free from damage, wear, or alterations.
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Proof of Purchase: All returns require a valid order confirmation or receipt.
Exclusions:
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Custom or clearance items are generally not eligible for return unless they arrive damaged or defective.
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Items that show signs of usage or damage caused after delivery may not qualify for a full refund.
How to Initiate a Return
To start a return:
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Submit a Return Request: Send an email to [email protected] with:
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Your order number
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Reason for the return
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Photos if the item is damaged or defective
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Return Authorization: Our team will review your request and issue a Return Authorization (RA) along with detailed instructions for sending the product back.
Refunds
Once your returned item is received and inspected:
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Processing Time: Refunds are typically processed within 5–10 business days.
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Method: Refunds are issued to your original payment method.
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Shipping Fees: Original shipping charges are refundable only if the return is due to our error.
Exchanges
If you require an exchange for size, model, or a similar item:
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Follow the standard return process.
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Place a new order for the replacement item once your return is approved.
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For damaged or defective products, we prioritize a replacement at no additional cost whenever possible.
Damaged or Defective Items
We inspect every shipment carefully, but in rare cases, items may arrive damaged. If this happens:
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Email us immediately with photos of the damage or defect.
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We will provide either a replacement or a full refund depending on availability and your preference.
Restocking Fee
For certain bulk, high-value, or heavy equipment, a restocking fee of up to 15% may apply.
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The restocking fee will be clearly communicated before return approval.
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This fee helps cover handling, inspection, and restocking costs.
Return Shipping Costs
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Customers are responsible for the cost of return shipping unless the item was defective, damaged, or sent in error.
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We recommend using a trackable shipping method to avoid lost packages and delays.
Order Cancellations
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Orders can be cancelled within 12 hours of placement for any reason.
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Once an order has been shipped, cancellation is no longer possible, and the standard return process applies.
Important Notes
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Returns and refunds are designed to protect both customers and the integrity of our tool inventory.
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Each request is handled carefully to ensure fairness and efficiency.
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Our goal is to maintain high customer satisfaction while preserving the quality and value of our products.
At Toolmereo Shop, we are committed to providing professional-grade tools for home repair, automotive, DIY projects, and industrial use. Our refund and returns policy reflects the same care and reliability we put into every product. By following this process, you can shop confidently, knowing that your satisfaction is our priority.