At Toolmereo Shop, we stand behind the quality of our products. However, if something doesn’t meet your expectations, we provide a fair and transparent return process.

Returns Eligibility

You may request a return within 30 days of receiving your order if the product is:

• Unused and in its original packaging

• Free of damage or signs of wear

• Accompanied by proof of purchase

Custom or clearance items are not eligible unless defective or damaged.

How to Initiate a Return

Email [email protected] with:

• Your order number

• Reason for return

• Photos (if damaged/defective)

Our team will review and provide a return authorization with instructions.

Refunds

• Once inspected and approved, refunds are processed within 5–10 business days to your original payment method.

• Shipping fees are non-refundable unless the error was ours.

Exchanges

For size/model changes, follow the return process and place a new order for the replacement item.

Damaged or Defective Items

If your item arrives damaged, email us with photos. We will prioritize replacements or full refunds.

Restocking Fee

For bulk or heavy equipment, a restocking fee (up to 15%) may apply. This will be communicated before return approval.

Return Shipping Costs

• Customers are responsible for return shipping unless the item is defective or incorrect.

• We recommend using a trackable shipping method.

Cancellations

• Orders can be cancelled within 12 hours of placement.

• Once shipped, cancellations are not possible. Please contact us immediately at [email protected] for urgent requests.